Frequently asked questions
Our collection offers unique and high-quality jewelry that is durable and water-resistant. It’s perfect for women who want style, elegance, and long-lasting value. Our pieces are made for those who appreciate great craftsmanship and exclusivity.
Frequently asked questions about our jewelry✨
Frequently asked questions
Does Our Jewelry Fade?
At Sereia, we take pride in using top-quality materials, including premium stainless steel and 925 sterling silver, all finished with a luxurious gold plating of up to 18 carats.
Our jewelry is crafted with great attention to detail and the finest materials, ensuring each piece meets and exceeds industry standards. Stainless steel is especially resilient and water-resistant, so it keeps its original appearance even with daily exposure to water. This makes it a perfect choice for everyday wear, offering both durability and style.
While our 925 sterling silver jewelry is also made to the highest standards, it may naturally fade over time due to oxidation. However, our superior 14 to 18-carat gold plating slows this process, helping to preserve the jewelry’s beauty for as long as possible.
Explore why investing in high-quality, waterproof jewelry is a smart choice for lasting value and everyday elegance.
Frequently asked questions
What Materials Are Used for Our Jewelry?
At Sereia, we use only the best materials in our jewelry. Our pieces are carefully crafted from premium stainless steel and high-quality 925 sterling silver, with a luxurious 18-carat gold plating.
We are proud to deliver jewelry that shows exceptional quality. Each piece is made with great attention to detail and the finest materials, ensuring it’s not only beautiful but also strong and long-lasting.
Explore our collection and experience jewelry made with the highest standards of quality.
Frequently asked questions
Proper Care and Storage of Your Jewelry
Taking care of your jewelry is important to keep it looking beautiful. Here are some important tips to make sure your jewelry stays perfect:
1. Regular Cleaning: Gently clean your jewelry with a soft cloth to remove dirt or residue. Regular cleaning keeps your pieces looking their best.
2. Avoid Chemicals: Keep your jewelry away from harsh chemicals like perfumes, hairsprays, and cleaning products. These can damage the finish and affect the look of your jewelry over time
3. Proper Storage: To prevent scratches and tangling, store each piece of jewelry separately.
By following these simple care tips, your jewelry will stay in great condition and continue to shine for years to come.
Returns⏎
Is it possible to return or exchange your jewelry?
At Sereia, we want you to be completely satisfied with your purchase. That’s why we offer a 14-day return policy for all our customers. If you need to return an item, simply reach out to our customer support team with your order number and details of the items you wish to return.
Once we receive your request, our team will contact you quickly to assist with the process.
For more details, please check our return policy. We're here to make sure your experience with us is smooth and enjoyable.
Shipping🚚
How can I track my order?
Once your order is packed and ready for shipment, you will automatically receive an email with tracking information.
How long does shipping take?
Shipping Netherlands Shipping time: 1-3 working days
Shipping EU Shipping time: 3-5 working days
Shipping International Shipping time: 5-10 working days
When do I get free shipping?
Shipping Netherlands Free shipping for orders over 100€
Shipping EU Free shipping for orders over 100€
Shipping International Free shipping for orders over 100€
Which shipping company sends the packages?
We use Post nl to ensure that your packages are delivered reliably and promptly.